Refund policy
Last Updated: September 2, 2026
At Save Haven, we want you to be satisfied with your purchase. Because many of our products are fulfilled directly by our suppliers or produced specifically for you, our return and refund options vary depending on the product and the reason for the request.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 30 days of delivery at:
showtyblack252@gmail.com
Please provide:
* Your order number
* A description of the problem
* Clear photographs of the product
* Photographs of the packaging and shipping label when applicable
Additional photographs or video may be requested to help us verify the issue.
If the issue is confirmed, Save Haven may provide a replacement, reprint, or refund, depending on the product and the circumstances.
Print-on-Demand Products
Products produced specifically for your order through our print-on-demand fulfillment partner are made to order.
Because these products are created specifically for the customer, we generally do not accept returns or exchanges for:
* Ordering the wrong size
* Changing your mind
* Changing your color or design preference
* No longer wanting the product
* Buyer’s remorse
However, if your print-on-demand product arrives damaged, defective, or has a qualifying printing/production issue, please contact us within 30 days of delivery.
We will work with our fulfillment partner to determine whether a replacement/reprint or refund is appropriate.
Ninja POD’s current policy provides a 30-day reprint process for qualifying print-quality or production issues and generally does not offer refunds or exchanges for made-to-order apparel simply because the customer changed their mind.
Zendrop Products
For products fulfilled through Zendrop, qualifying issues such as damaged merchandise, incorrect items, missing items, or certain delivery failures may qualify for a replacement or refund.
Some products shipped from China generally do not require the customer to return the product because international return shipping can be impractical. Certain U.S.-fulfilled products may have different return requirements.
Wrong Size
Customers are responsible for selecting the correct size when ordering.
Please carefully review the size chart provided on the product page before placing your order.
If you received the wrong size because of a fulfillment error, please contact us within 30 days and provide photographs showing the size received.
If you selected the incorrect size yourself, the item generally does not qualify for a refund or replacement.
Zendrop specifically states that fit issues generally aren’t eligible when the correct size was sent and a size chart was provided.
Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing it.
We will make reasonable efforts to cancel an order before it enters fulfillment.
Once an order has entered production, processing, or shipping, cancellation may no longer be possible.
For example, Ninja POD states that orders generally cannot be canceled once they have entered production, packing, or shipping.
Refund Processing
If a refund is approved, it will be issued to the original payment method used for the purchase.
Please allow your payment provider or financial institution additional time to process and post the refund.
Returns
Do not send a product back to a fulfillment warehouse unless Save Haven has specifically instructed you to do so.
If a physical return is required, we will provide the appropriate return instructions.
Non-Delivery
If tracking indicates that an order was delivered but you did not receive it, please contact us as soon as possible so that we can investigate the shipment.
We may request additional information or documentation from the shipping carrier.
Policy Exceptions
Save Haven reserves the right to evaluate refund, replacement, and return requests on a case-by-case basis.
Nothing in this policy is intended to limit any rights or protections provided to consumers under applicable law.
Contact
For questions regarding refunds, returns, replacements, or damaged products:
Save Haven
showtyblack252@gmail.com